Air New Zealand introduces credit option for domestic passengers

Air New Zealand has reinstated its flexible credit policy for some domestic passengers as it prepares for Omicron to disrupt flights in the coming weeks.

The airline’s flexible Covid-19 policy, introduced during the early days of the pandemic, allowed travelers to change their domestic bookings for free or get credit if something went wrong. However, as of October 31, 2021, domestic fliers were not entitled to a refund or credit unless they booked one of the most flexible – and more expensive – fare types.

Air NZ has reintroduced credits for domestic passengers as it prepares for Omicron to disrupt services.


Air NZ has reintroduced credits for domestic passengers as it prepares for Omicron to disrupt services.

Customers with bookings from 11:59pm on January 23 for flights departing before 11:59pm on February 28th can now change their flight for free or get a credit if they can’t travel, regardless of the fare type they choose. to hold.

Leanne Geraghty, Air New Zealand’s chief customer and sales office, said the airline expects flights to be disrupted if the highly transmissible Omicron variant spreads in New Zealand.

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“Based on what we’ve seen happening with other airlines around the world, and the models we’ve seen here for New Zealand, we expect Omicron to have a significant impact on our customers and employees in the coming weeks.

“By providing the option for credits, customers who are feeling unwell or isolated can change their booking to travel on an alternative date. They can do this using the Air New Zealand mobile app or by contacting their original booking agent.

Geraghty said the airline wants the “thousands” of customers who may be dealing with Omicron in the coming weeks not have to worry about their flights.

The airline may decide to extend the credit option beyond February 28 and plans to reassess the situation as that date approaches.

Customers who have paid change fees for flights between January 24 and January 27 can call the airline’s contact center on 0800 737 000 for a refund of that fee. The rest of their rate is put on credit.

Many Kiwis who booked to fly to attend concerts canceled due to Covid-19 were persuaded by Air New Zealand in late October, removing the credit option for cheaper fare holders.

Customers can opt for credit for international flights departing before June 30, 2022.

Thanks to Jetstar’s ‘Fly Flexible’ policy, customers traveling domestically or internationally between September 17, 2021 and February 28, 2022 can change their travel date with no change fee. However, they will have to pay the difference if the new flight is more expensive.

Jetstar customers who wish to receive a credit if they cancel their booking must purchase ‘FareCredit’.

The airline will offer credits to customers whose flights have been canceled or affected by changes to border restrictions. In some circumstances, cash refunds or free flight changes are also available.

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