An Arizona mom has criticized Delta Airlines for refusing to let her buy a gender-X airline ticket for her non-binary child, 21.
Dawn Henry, 52, called out the airline in a series of: tweets on Thursday, complaining that when she tried to buy a surprise plane ticket for her adult child, she found that Delta only allows male and female gender options.
She added that the airline had told her it only recognizes men and women as genders.
“Delta discriminates against and does not allow #non-binary individuals to fly despite legal ID issued by states that allow X on birth certificates and state-issued IDs,” Henry tweeted, tagging the airline in her post.
Henry added that her 21-year-old’s birth certificate and Washington state driver’s license have “X” as the gender.
Pictured: Dawn Henry, 52, called out the airline in a series of tweets on Thursday, claiming she was trying to buy a surprise plane ticket for her 21-year-old, who is non-binary
“Delta discriminates against #non-binary individuals and does not allow them to fly despite legal ID issued by states that allow X on birth certificates and state-issued IDs,” Henry tweeted.
Pictured: Henry’s Twitter thread from Thursday, where the 52-year-old yelled at Delta Airlines for not allowing her non-binary child to choose the “X” gender option on her boarding pass
The Transportation Security Administration accepts X gender on ID, but only American and United Airlines offer such an option in the US.
“Context some: TSA requires the boarding pass reservation to match your state-issued ID. TSA accepts X as a gender marking on state IDs,” she continued in her Twitter thread.
“The problem is not with TSA. The problem is airlines like Delta and Alaska Air #nonbinary #LGBTQ.”
Henry went on to say that since her child’s forms of identification all include the non-binary ‘X’, she wouldn’t be able to board a flight because her gender doesn’t match that of her plane ticket under current policy. from Delta.
The Delta rep was determined to help, but after being on hold for over 30 minutes, she said ‘they’ said no matter what’s on the ID, use what’s on the birth certificate. I explained that the birth certificate also says X. I was put on hold again.’
“After being on hold for a while, a Delta supervisor in Atlanta came on the phone and told me their system uses male/female only and I can only use one of them. I explained again that my adult child is #non-binary and #LGBTQ and their ID is X and TSA requires them to match.”
‘The supervisor failed me and said: sorry, that’s the policy. I said, are you going to tell me you won’t allow my #non-binary #LGBTQ child to fly with a perfectly legal state-issued ID?”
Henry added that the supervisor insisted this was the airline’s policy, prompting her to call Delta on social media.
“As it stands, at least at @Delta, #non-binary people are not allowed to fly,” she tweeted.
Delta Air Lines jets are seen at gates at Hartsfield-Jackson Atlanta International Airport in Atlanta, Georgia, December 22, 2021
Pictured: Travelers wait in line at a Delta Airlines ticket counter at Orlando International Airport on January 2, 2022 in Florida
Henry’s Twitter thread from Thursday where she put Delta Airlines on edge for not allowing her to use a non-binary gender option for her child
A spokesperson for the airline told NBC News it’s not an easy fix and will take multiple departments and time, but they did say the non-binary option will be added sometime this year.
“Delta Air Lines is a proud, long-standing supporter of the LGBTQ+ community and we understand that being seen and recognized is part of a just travel experience,” the spokesperson said in a statement.
“While we focused quickly on helping customers navigate the rapidly changing environment and government regulations in early 2020 due to COVID-19, we are back on track to offer a non-binary gender option in our booking systems by 2022.”
The incident comes three years after several major US airlines – including Delta – announced they would be adding a non-binary option to their booking process, but currently only American and United Airlines offer such options.
“I am committed to resolving this, not just for my child, but for anyone who has valid ID with an X-gender marking,” Henry told NBC News in a Twitter message.
“I hope the pressure on the airlines (not just Delta, but the others who haven’t updated their systems) can pull this off.”
Last year, the United States Department of State issued its first-ever Gender-X passport to Dana Zzyym, a Navy intersex veteran who has campaigned for the option since 2015 and plans to roll it out by 2022 to every American who one will.
Zzyym, who uses the pronouns “they/them,” first requested the change while filling out their passport form in 2015, when the 63-year-old stated they were intersex and wrote “X” on the form, instead of checking the M box for male or F box for female.
This is the United States’ first-ever intersex passport, which was given to Navy veteran Dana Zzym in October 2021