Newsroom – American Airlines and British Airways Unveil Exciting Plans for Enhancements to the World-Class Customer Experience at JFK’s Terminal 8

FORT WORTH, Texas – American Airlines and British Airways have released more details about plans to merge operations at Terminal 8 at John F. Kennedy International Airport (JFK) from December 1, 2022. Made possible by a $400 million investment in redevelopment, expansion and improvements to the terminal, the move will bring the Atlantic Joint Business partners closer together. Collectively, the investments in the terminal and co-location will provide a more seamless customer experience while supporting the Port Authority’s ambitious plan to transform JFK into a leading global airport.

  • Preview of plans follows 2019 announcement to redevelop and expand Terminal 8
  • Newly released designs showcase an enhanced premium guest experience
  • American Airlines and British Airways launch joint operations under one roof from December 2022

FORT WORTH, Texas – American Airlines and British Airways have released more details about plans to merge operations at Terminal 8 at John F. Kennedy International Airport (JFK) from December 1, 2022. Made possible by a $400 million investment in redevelopment, expansion and improvements to the terminal, the move will bring the Atlantic Joint Business partners closer together. Collectively, the investments in the terminal and co-location will provide a more seamless customer experience while supporting the Port Authority’s ambitious plan to transform JFK into a leading global airport.

“American is pleased to welcome British Airways to their new home at JFK,” said Alison Taylor, American’s chief customer officer. “Their move to Terminal 8 further deepens our long-standing partnership and makes it easier than ever for customers traveling between New York and London or onward through our global networks.”

American and British Airways were the first airlines to begin redevelopment efforts at JFK, breaking ground in January 2020 with five new widebody ports, four new widebody hardstanding parking spaces, an improved baggage handling system, new customer amenities and expanded premium guest offerings — including approximately 130,000 square meters of new and renovated terminal space.

“John F. Kennedy International Airport continues to evolve towards the creation of a unified world-class airport, and the transformation will begin with Terminal 8,” said Rick Cotton, executive director of the Port Authority of New York and New Jersey. “The partnership between British Airways and American Airlines will provide customers with more seamless connections, new, larger light concourses and first-class amenities. The Port Authority applauds these efforts and is looking forward to the newly transformed Terminal 8.”

Tom Stevens, Director of Brand and Customer Experience at British Airways said: “New York holds a special place in our hearts as one of our most beloved and important destinations. Our move to the redeveloped and expanded Terminal 8 will bring a range of benefits to our customers, including an enhanced transfer experience, enabling them to travel on American Airlines to more than 30 destinations in the US, the Caribbean and Latin America. British Airways will remain in Terminal 7 until December 1, 2022 and we have continued to invest in the experience for our customers, including our check-in area, concessions and lounges.”

Further enhancing the premium guest experience

When completed later this year, premium customers traveling on both airlines and other aworld® partners have access to a reimagined journey through JFK, represented by newly released artist illustrations.

As customers arrive at Terminal 8, a co-branded premium check-in area that offers personalized, concierge-like service to top guests will replace American’s former Flagship First Check-In area. Thoughtfully designed architectural elements will also define an exclusive new check-in area for eligible corporate clients.

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The expanded and reconfigured terminal will feature five new widebody gates and 130,000 square feet of new and renovated space.

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Architectural features will define, guide and direct customers to an expansive collaborative premium check-in area at the ticketing level of JFK’s Terminal 8.

Once through security, three distinctive custom lounges that combine the best of both brands will provide a sophisticated, welcoming preflight experience for select guests based on travel cabin and loyalty program status. The expanded premium lounge offering will accommodate approximately 1,000 of American and British Airways’ most loyal customers. Each lounge has been designed with original high quality finishes – evoking a unique sense of space and enhancing the experience and service provided to each guest.

  • The most exclusive lounge features an all-new champagne bar, fireplace lounge and a la carte dining room, which reimagines American’s Flagship First Dining into a fully immersive experience.
  • Adjacent, another premium lounge—with sweeping airside views, wine bar, cocktail lounge, library, and buffet—offers an elevated, vibrant experience.
  • American’s Flagship Lounge and Concourse B Admirals Club will be converted into an adjacent lounge for eligible business class customers.
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A high-end champagne bar defines access to the most exclusive lounge of American and British Airways.

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Distinctive elements and finishes create a unique sense of place for guests in the adjoining lounge as they dine and relax.

While disruptions to the customer journey will remain limited, American’s Flagship First Check-in at JFK is expected to close for construction beginning Feb. 1. Premium customers traveling on eligible routes will be directed to temporary check-in counters nearby. All lounge areas will remain open and operational for the duration of the redevelopment project. Upon completion, Concourse B Admirals Club will close. The Concourse C Admirals Club will continue to serve members, eligible elite customers, and those traveling on eligible routes.

Creating a seamless travel experience

As Atlantic Joint Business partners, American and British Airways offer the most flights and the most competitive schedule for customers traveling between New York and London compared to any other partnership — with up to 14 peak times per day between JFK and London Heathrow Airport (LHR) this summer.

When co-located, American and British Airways customers can derive even more value from established mutual benefits, while enjoying unprecedented flexibility and a truly seamless connection experience when traveling between airlines. Until operations are fully transitioned to Terminal 8 in December, British Airways will continue to offer its customers a world-class experience at JFK’s Terminal 7.

About American Airlines Group
American’s goal is to care for people on their life journey. Shares of American Airlines Group Inc. are traded on Nasdaq under the ticker symbol AAL and the company’s stock is listed in the S&P 500. Learn more about what’s happening at American by visiting news.aa.com and contacting American on Twitter @AmericanAir and at Facebook.com/AmericanAirlines.

About British Airways
As a global airline and the flag carrier of the UK, British Airways has been taking its customers to their destinations for over 100 years. Connecting Great Britain to the world and the world to Great Britain, the airline operates one of the most extensive international scheduled airline networks, along with its joint business, codeshare and franchise partners. British Airways flies to destinations in more than 65 countries. Headquartered in London, its primary residence is Heathrow Terminal 5. In 2021, the airline won six Business Traveler Awards, including Best Short Haul Carrier, Best Airport Lounge, Best Frequent Flyer Program, Best Travel App and Best New Seat. . In September 2021, British Airways launched its sustainability programme, BA Better World, which is committed to putting sustainability at the heart of everything it does and with a clear roadmap to achieve net zero carbon emissions by 2050. British Airways is a founding member of the airline alliance aworld, serving approximately 1,000 destinations around the world. The latest information on the steps British Airways is taking to ensure its customers have a safe travel experience can be found on ba.com. The British Airways news agency can be reached at: [email protected]. To book, visit BA.com and connect on Facebook @BritishAirways and Instagram @british_airways.

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