Chaos broke out at New York’s JFK airport Sunday night after hundreds of JetBlue passengers were stranded on the tarmac for hours.
Other airline passengers lamented being held hostage in the airport terminals overnight as JetBlue refused to cancel their flights until the last minute due to weather delays.
At one point, about 20 inbound flights were scattered across the tarmac — some for several hours — because they couldn’t reach a gate, according to an aviation expert. Jason Rabinowitz.
Half a dozen flights were abruptly diverted to Newark Airport in New Jersey, tracking site Flight Aware showed.
Outraged passengers took to social media to demand explanations from JetBlue, with some saying they received vague updates from airline staff during the ordeal.
a passenger, years Stoll, tweeted that her flight to Buffalo was scheduled to depart JFK at 8 p.m. Sunday, but was repeatedly delayed for five hours before she could finally board.
But after the plane sat on the tarmac for an hour, Stoll said, all passengers were told to disembark. The flight was delayed until 6am and was eventually canceled at about 7am, after Stoll spent the night in the terminal, she said.
“I’m convinced @JetBlue has held everyone hostage in Jfk long enough that they don’t have to pay for people to have a hotel now,” Stoll tweeted. “There are families with babies and we met a child traveling alone like wtf!! :/ it’s so disorganized and we can’t leave who knows where our luggage is!”
Passenger Laura Mardkha tweeted: “After a 2 hour delay we are stuck on the tarmac at JFK for 2.5 hours and were told there is no timeline for us to get off. Until now, many screaming children and a passenger had a panic attack. I need more than just a full refund this time @JetBlue.
Another angry traveler added on Twitter: “I’m stuck at JFK for 12 hours, no communication nothing and they refuse to cancel the flight and basically hold us hostage for our luggage. Plus your terminal has no pet shelters! Not cool @JetBlue.”
Videos on social media showed passengers rummaging through rows of suitcases that were eventually dumped by JetBlue in the baggage claim after flights were canceled.
JetBlue apologized to customers for the delays on Monday, saying it often takes days to recover from a massive winter storm.
“After this weekend’s heavy snowfall and freezing temperatures in the northeast, we are focused on safely resuming our flight schedule,” a representative told The Post. “We have made good progress in ramping up our operations in Boston, LaGuardia and Newark.
“At JFK, we started on Saturday as planned, but we were faced with a number of circumstances that delayed the operation.”
The rep said JetBlue had combined flights Monday “to ease those restrictions and is working on rebooking customers.
“It normally takes a few days to fully recover when a storm of this magnitude significantly affects our two largest markets, New York and Boston, and our number one priority remains a safe restart.
“We apologize to our customers for the inconvenience and we’re working to get them up and running as soon as possible.”
It wasn’t immediately clear what was causing JetBlue’s massive delays. The airline did not immediately respond to The Post.
JFK effectively closed Saturday when Winter Storm Kenan dumped more than a foot of snow on parts of the Big Apple, canceling about 76 percent of flights at the airport.
“JetBlue has always struggled to recover from significant weather events,” said Rabinowitz, the aviation expert.
“It has preemptively canceled flights [on Saturday] to avoid a situation like this. But if there is a shortage of crew members to physically move planes on the ground, it all breaks down.”