New legislation for Chilean airlines allows approval and refund of tickets

On November 30, the Chilean government issued Law No. 21392, an ordinance amending the airline code, to allow for approval or transfer of airline tickets, as well as their full refund.

The relevant rule provides that the passenger may freely approve or transfer his air ticket for one-way and/or return flights.

The passenger can approve or transfer the ticket up to 1 day before the flight.

The transfer of the respective right is possible only between persons and only once per ticket.

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During a year, the passenger can transfer his right a maximum of 2 times per carrier, at a rate of one transfer per semester.

On the other hand, passengers have the right to unilaterally terminate the air transport contract, destroy the ticket and receive a full refund, without penalty.

This procedure can be done within 48 hours of ticket purchase, for journeys purchased at least 7 calendar days before the date and time of the scheduled departure.

If the planned departure is within a period equal to or greater than 180 days from the purchase of the ticket, the withdrawal period must be made within 7 days of the purchase of the flight ticket.

If the airline ticket was purchased in cash, the carrier must use the passenger’s payment method to make the refund.

This refund must be made within a maximum period of 10 days from the moment the passenger informs the carrier of the method of refund.

In case of unjustified delay, the refund will be supplemented every 30 days with an additional 50% flight ticket in favor of the passenger.

The rule states that in addition to the clearance or transfer and full refund procedures, can be done through a digital form, or in person at the carrier’s ticket offices, airport counters and authorized agencies.

As a result of the change in the endorsement or transfer regulations and full refund procedures, Chilean low-cost airlines were the first to accept the new reality and change their fare policies.

While this rule must be applied by all airlines operating in Chile, LATAM has not disclosed any changes to its fare policy.

The first airline to make changes to the fare policy was Sky Airline, by allowing the approval or transfer of the ticket to another person at no extra cost to the passenger, once per semester and up to 48 hours before the flight, and by including the full tickets. refund, change date and route.

On the other hand, JetSmart has published its new “SMARTicket” policy, which states that on domestic flights, the passenger can change the date, time and route with less than 19 days notice at an additional cost, and with more than 19 days without costs, but pay the difference in rate.

With “SMARTicket” the passenger can request a free full refund up to 24 hours before the flight and within that period at an additional cost.

Likewise, JetSmart now allows you to cancel the purchase up to 48 hours after you made it or request a gift card for the value of the ticket, within the period of 7 to 180 days before the flight.

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