Low-cost airline Ryanair has been voted the worst airline for short-haul flights, with 75% of people saying they wouldn’t fly on it, according to consumer watchdog Which? The budget airline, which received an overall score of 55 out of 100, was criticized by passengers, with only 47% saying they were satisfied with the way it handled refunds during the pandemic
It also received low ratings across the board with one out of five stars for seating comfort and two for the boarding process, cabin cleanliness, range and quality of food and drink and a humble three stars for value for money.
READ MORE:Heathrow and Gatwick: London City Council is pushing a new fee that all passengers should pay
Want to stay up to date with the latest news, views, features and opinions from across the city?
MyLondon’s brilliant The 12 newsletter is full of the latest news to keep you entertained, informed and in the loop.
You will receive 12 stories straight to your inbox around 12:00 PM. It’s the perfect lunchtime reading.
And what’s more – it’s FREE!
The MyLondon team tells London stories for Londoners. Our journalists deliver all the news you need – from City Hall to your local streets, so you never miss a moment.
Don’t miss out and sign up for The 12’s newsletter here.
More than one in five customers who booked a Ryanair flight that was either canceled or unable to board due to COVID said it took more than a month to receive a refund.
Many were quick to express their frustration in their comments following the survey. one told Which?: “Ryanair is the most troublesome airline I have ever encountered. Looks like he takes pride in being tough.”
While another said: “Total lack of transparency about costs and treating passengers like cattle to be squeezed for the last penny.”
That? Travel editor Rory Boland said: “Ryanair’s consistently poor customer service has made it a fixture among the worst performers in our surveys for years, but the airline has probed new depths with its handling of Covid refunds.
British Airways was ranked the second lowest of five airlines in terms of refund satisfaction, with a score of 63%.
Some customers reported being on hold for hours after calling the airline, then hanging up, while others said they were constantly being passed between different BA departments.
The airline Jet2.com scored the highest satisfaction score among short-haul carriers for refunds, with 84% of respondents saying they were satisfied with the way their claim was handled.
One passenger said: “The pandemic has seen Jet2 shine. The standard of customer service exceeds that of any other low-cost airline.”
Most flights were canceled at the start of the pandemic in the spring of 2020, when demand for travel collapsed. Under consumer law, passengers were entitled to a cash refund within 14 days, but many airlines were inundated with requests.
Millions struggled to get refunds for flights that went through, but couldn’t use them due to COVID restrictions.
Ryanair declined to comment on the Which? findings.
Do you want more of this kind of news? Sign up here for MyLondon’s FREE newsletters.