Travelocity can’t help, can you?

Dear Travel Troubleshooter: I recently booked a flight from Pittsburgh to Delhi via New York through Travelocity. My tickets were on Delta Air Lines and Air India. Delta canceled my outbound flight from Pittsburgh to New York. It originally got into JFK at 12:15 pm, and I had a 2:30 pm flight out of JFK to Delhi.

Christopher Elliott, the Travel Troubleshooter

When Delta canceled the first leg, it rebooked me on a flight that got into JFK at 12:46 pm Travelocity said that wasn’t enough time for an international flight. The only other flight I (and Travelocity) saw got into JFK at 7 am, which I don’t want to do.

I asked Travelocity for a refund so that I could book a new flight. But since then, they’ve been updating me every week that they can’t get in touch with Air India. In their last email, they said, “We would like to inform you that we are still trying to coordinate with the airlines about your concern. We will keep you posted as soon as we receive their reply.”

I want to cancel this whole flight, have it refunded, and book a new flight. Can you help me get my $972 back from Travelocity?

— Erin Vuono, Pittsburgh

Answer: You shouldn’t have to wait for your Air India flight refund. The Department of Transportation gives an airline a week to refund your money.

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