Onboard Azul’s Embraer E195-E2 In Economy

Yesterday, I took a flight with Azul Linhas Aéreas Brasileiras from Goiânia (GYN) to Campinas (VCP), Brasil. The flight was onboard a new Embraer 195-E2, which had only been in service for one year. It was a pleasant surprise when I learned that the aircraft I would be flying on was one of Azul’s special liveries, the Ararinha Azul (Tropical Spix’s Macaw Livery). As always, I had a great experience on Azul. Its service is exceptionally professional, most of its fleet is new, and the aircraft are always clean.

Who is Azul?

Azul Linhas Aéreas Brasileiras is one of Brasil’s largest airlines, founded in 2008 by David Neeleman. It quickly established itself as one of the best airlines in South America and was voted the best airline in the world in 2020 by Trip Advisor. Azul is no stranger to awards. The day before yesterday, it was awarded the best airline in Brasil and the most punctual airline by Agência Nacional de Aviação Civil (ANAC) (Brasil’s federal aviation organization).

SIMPLEFLYING VIDEO OF THE DAY

Azul Airbus A330neo at Azul's hangar at VCP

Azul has Latin America’s largest maintenance hangar at the Viracopos Airport. Photo: Lukas Souza | Simple Flying

Azul has a modern fleet of ATR, Embraer, and Airbus aircraft.

On the ground

Online check in:

Azul has a great app, which is easy to use and allows passengers to check in 72-hours before their flight. I purchased an economy fare which did not allow me to choose my seat at the time of purchase, but Azul allows passengers to select seats at the time of check in at no charge.

Arriving at the airport:

I arrived at the airport at 13:30 local time, two hours before my flight. I do not usually arrive two hours ahead of schedule, but yesterday I visited a lounge, so I made sure to give myself time to enjoy the lounge and do some work. Goiânia’s airport, Aeroporto Internacional de Goiânia – Santa Genoveva, is a very small airport. There is only one terminal and a grand total of eight gates. This makes for a smooth process every time I fly through the airport.

Check-in counter/baggage drop:

When I arrived, I already had my boarding pass on my phone and did not need to check a bag, but I went to the baggage drop to see if they would check my carry-on at no charge. I knew I would be flying on the E2 and an ATR later in the day, and my carry-on barely fits in the bins of the E2. Azul was happy to check my carry-on at no charge, something they have done for me quite often. The ticket agent asked to see my boarding pass and ID, and in one minute, my bag was off to be loaded on the aircraft.


Azul Check-in GYN

Azul has kiosks for passengers to check in and print their luggage tags. Photo: Lukas Souza | Simple Flying

Security:

Since the Goiânia airport is so small, going through security is always a breeze. I have never spent more than 10 minutes in line. The process was very smooth, although I was stopped because of a bottle of hot sauce that I had in my bag.

A note about Brazil’s liquid restrictions. As a resident of the United States, Brasil’s lack of regulations for liquids in carry-ons is quite alarming. Last month, I made a quick trip to the United States and returned to Brasil on the same day. When I got to security, I forgot that I had a large water bottle filled with water, so I asked the security personnel if they had a bin where I could dump the water. I was informed that I could take a bottle of whatever size I wanted, so long as it was filled with water. This came as a shock to me because, in the US, we cannot board with liquids larger than 100ml.


In Goiânia, I was told by the security officer who inspected my bag that I could take a one-liter bottle of hot sauce (or any liquid) in my carry-on, and it would not have been an issue. Before leaving for the airport, I had checked Brasil’s fluid restrictions and found that the limit was 300ml. At the airport, a security officer informed me that 300ml was the limit for aerosol items. I was through security in less than three minutes and ready to go to the lounge.

Finding my gate

After going through security at the Goiânia airport, passengers go through a small duty-free store before heading to the gates. I did not buy anything and never have at a duty-free store. Getting to the gate took less than 60 seconds because of the airport’s size. Rather than sitting in the waiting area, I headed to the lounge, conveniently located next to my gate.


At this time, masks are still required in airports, onboard flights in Brasil, and airports have seats blocked off for COVID safety, including the Goiânia airport.


Boarding area GYN

Power is not available for every seat at the gate area at the GYN airport. Photo: Lukas Souza | Simple Flying

lounge:

The airport has one lounge, and it is very small. The lounge belongs to the W Premium Group, which has five lounges in Brasil. A few weeks ago, I visited the lounge in São Paulo, and last week I wrote a lounge review. You can read it here PLACE LINK FOR REVIEW.

The lounge was very simple and offered a limited variety of food and drink, but it was perfect for a short period before I boarded my flight. Soon, I will be writing a review about W Premium’s Lounge in Goiânia.


W Premium Lounge GYN

The W Premium Lounge in GYN has been open since August 2021. Photo: Lukas Souza | Simple Flying

AD4567

boarding:The boarding process was smooth, and the Goiânia airport has a very innovative system. The airport has projectors pointed toward the ground and project the seat numbers for passengers to board. Numerous airports in Brasil have this kind of system, which is very efficient, but it can be very frustrating for some passengers in some instances. My seat for the flight was 11A, but I was one of the last passengers to board the aircraft because the system randomized the boarding order. Once onboard the plane, there was plenty of space in the overhead bin for me to place a small backpack.

Inflight:

Seating – Once the doors were closed and the crew completed their cross-check, the aircraft pushed back quickly and headed directly for the runway. We did not have to wait to take off and were in the air in under five minutes. Azul’s Embraer E195-E2 is configured in a two-cabin configuration, Espaço Azul (premium economy) and econômica (economy). Azul’s E195-E2 seats 136 passengers, the first five rows are configured as Espaço Azul, and the last 29 rows are econômica.


Azul Embraer 195E2 cabin

The cabin of the E2 features decently sized overhead bins. Photo: Lukas Souza | Simple Flying

IFE – I sat in seat 11A, which was regular economy. The seat was comfortable, and the legroom was plenty for me. Azul offers IFE on all of its Embraer aircraft, but the E2 has a more modern system than the E1 and includes a touchscreen. Azul has earphones that are provided upon request.

The IFE included movies, TV shows, music, games, and most importantly, the in-flight map. Along with the IFE, the aircraft was equipped with USB power at every seat and complimentary WiFi. Azul announced last year that it would be installing WiFi on every aircraft and that it would be free. Yesterday, I had trouble using the internet, but it the first time I had an issue with Azul’s onboard WiFi.


Azul Embraer E2 IFE

The IFE system is available in three languages, Portuguese, English, and Spanish. Photo: Lukas Souza | Simple Flying

meals and drinks – Agência Nacional de Vigilância Sanitária (ANVISA), Brasil’s national health agency, has prohibited in-flight service because of the COVID-19 pandemic. Not only that, but passengers are also prohibited from consuming food and drink that they bring onboard. Aircraft are stocked with water which the crew gives out upon request.

Flight and crew – No amenity kit is provided on Azul’s domestic flights, but each customer is given a small pack of hand sanitizer upon boarding. The crew, Fábio Bereta (leader), Daiane Terra, and Dilney Meneguetti, were incredible. All three were highly professional, attentive, and friendly. I spent pretty much the entire flight in the galley chatting with them. Fábio has been with Azul since the airline’s inception back in 2008. I expected nothing less from the crew, as Azul has the best crew of any Brasilian airline, in my opinion. It is no wonder why they received the award for the best Brasilian airline in 2021 and the best airline in the world by Trip Advisor in 2020.


Azul Flight Attendant

Azul’s crew are held to very high standards, and this shows in the quality of service which the airline provides. Photo: Lukas Souza | Simple Flying

Landing and disembarcation – The landing was very smooth, thanks to our wonderful pilots. Once we landed, we taxied directly to our gate, and the disembarcation process was rapid and smooth. I had a connecting flight and was able to get from one gate to the next in just a few minutes.


Ararinha Azul - Azul E2

The aircraft’s nickname is the Ararinha Azul, and is one of nine E2s Azul has in service. Photo: Lukas Souza | Simple Flying

Azul is the best airline

The flight was incredible, and I expected nothing less from Azul. From my first flight on Azul in March 2021, I have only had excellent experiences. Their crew are always friendly, extremely well put-together, professional, and always willing to have a chat in the galley.

Flight AD4567 was the first of three flights on my trip yesterday, and soon I will be reviewing the other two.


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