Flight delays and cancellations across Florida

It was supposed to be like their usual mother-daughter annual cruise trip for Alba Reynolds and Marisol Perez. But things took a turn when they were trying to fly back home to Houston at Miami International Airport on Sunday. Their flight, however, got cancelled. “That’s when it started being a little more chaotic. People started running to get to the countertop first before other people,” Marisol Perez told WPBF 25 News.What to know: Your rights if an airline cancels your flightThey said they found the earliest flight near Miami at PBI Airport. So, Perez and her mother took a train up to West Palm Beach and have been waiting for their flight Tuesday afternoon. They said waiting for answers at the airport in Miami was a struggle. “Are you guys going to give us a hotel? Water? Food? Something? No,” Alba Reynolds said. “People on the floor everywhere there. Those people have blankets at least. I didn’t have, we didn’t have anything.””Everything was closed, it was after midnight, there was nothing to eat. I couldn’t go to a shop to buy a blanket or pillow. There was just nothing available for me,” Perez said.According to flightaware. com, more than 2,000 flights were delayed across the country Tuesday. At PBI Airport, there were 40 flights delayed and one flight cancelled. Good to know: What should you do if your flight has been canceled or delayed?There were also dozens of bags at PBI’s baggage claim for three days. Officials said those bags were unclaimed from canceled American Airlines flights. With a predicted spike in travel, officials advise people to be vigilant before purchasing tickets. “Before you book your trip, check your airlines’ guidelines. What are their responsibilities? What are their cancellation policies, what are they responsible for in the event of missed departure due to mechanical breakdown, due to weather?” Pamela Kwiatkowski, the co-founder and VP of Products of Goose Insurance, told WPBF 25 News.”What’s also really important is to buy travel insurance. That is your best hedge against having a financial impact in the event of a cancellation.” Especially when delays and cancellations are high, officials remind travelers to make sure they’re insured internationally. “If you’re traveling internationally, make sure that you buy travel insurance that covers you for medical coverage, because your coverage that you have at home may stop at the border,” Kwiatkowski said. “Give yourself margin. Don’t have a tight connection, give yourself some extra time to get to the airport, because traffic is also ramping up.”Stay informed: Local coverage from WPBF 25 NewsAs for the mother-daughter duo, they said they are just ready to go home. “Our vacation turned into a nightmare only because of Spirit. I am very upset with Spirit.”WPBF 25 News reached out to PBI to see if they were any worker shortages, and a spokesperson said they are not experiencing any staffing issues nor are they impacting flight operations.

It was supposed to be like their usual mother-daughter annual cruise trip for Alba Reynolds and Marisol Perez.

But things took a turn when they were trying to fly back home to Houston at Miami International Airport on Sunday. Their flight, however, got cancelled.

“That’s when it started being a little more chaotic. People started running to get to the countertop first before other people,” Marisol Perez told WPBF 25 News.

What to know: Your rights if an airline cancels your flight

They said they found the earliest flight near Miami at PBI Airport. So, Perez and her mother took a train up to West Palm Beach and have been waiting for their flight Tuesday afternoon.

They said waiting for answers at the airport in Miami was a struggle.

“Are you guys going to give us a hotel? Water? Food? Something? No,” Alba Reynolds said. “People on the floor everywhere there. Those people have blankets at least. I didn’t have, we didn’t have anything.”

“Everything was closed, it was after midnight, there was nothing to eat. I couldn’t go to a shop to buy a blanket or pillow. There was just nothing available for me,” Perez said.

According to flightaware.com, more than 2,000 flights were delayed across the country Tuesday. At PBI Airport, there were 40 flights delayed and one flight cancelled.

Good to know: What should you do if your flight has been canceled or delayed?

There were also dozens of bags at PBI’s baggage claim for three days. Officials said those bags were unclaimed from canceled American Airlines flights.

With a predicted spike in travel, officials advise people to be vigilant before purchasing tickets.

“Before you book your trip, check your airlines’ guidelines. What are their responsibilities? What are their cancellation policies, what are they responsible for in the event of missed departure due to mechanical breakdown, due to weather?” Pamela Kwiatkowski, the co-founder and VP of Products of Goose Insurance, told WPBF 25 News.”What’s also really important is to buy travel insurance. That is your best hedge against having a financial impact in the event of a cancellation.”

Especially when delays and cancellations are high, officials remind travelers to make sure they’re insured internationally.

“If you’re traveling internationally, make sure that you buy travel insurance that covers you for medical coverage, because your coverage that you have at home may stop at the border,” Kwiatkowski said. “Give yourself margin. Don’t have a tight connection, give yourself some extra time to get to the airport, because traffic is also ramping up.”

stay informed: Local coverage from WPBF 25 News

As for the mother-daughter duo, they said they are just ready to go home.

“Our vacation turned into a nightmare only because of Spirit. I am very upset with Spirit.”

WPBF 25 News reached out to PBI to see if they were any worker shortages, and a spokesperson said they are not experiencing any staffing issues nor are they impacting flight operations.

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